Connecting a Phone

Make sure your phone is unlocked by your carrier. Go to Settings > About > Scroll down to Carrier Lock. No Sim Restrictions means the device is compatible.

Follow these steps to stay connected across campus (iPhone 11 or newer versions, including the SE 2nd generation and SE 3rd generation. Other phone users contact ITS):

  1. On your computer, or another device other than the one you want to onboard, go to netid.syr.edu/selfserv/login > click private cellular wireless > type in netID & password > show QR Code
  2. On your iPhone, go to Settings
  3. Tap Cellular
  4. Tap Add eSim
  5. Scan QR Code from your computer
  6. Tap continue to activate eSim
  7. If you are prompted to Cellular Plan Labels. Select Label for your New Plan to rename the network. (If this step doesn’t show, move onto step 9)
  8. Choose what label you have for your SU Private Wireless, we chose “JMA” in our example, but this can be anything under the “Custom Label” tag. Once you are done, you can select Continue
  9. Select Primary for Default Line
  10. Select Primary, for iMessage and FaceTime
  11. You will be prompted for which service you want to use as default for cellular data. You will select what you chose for your custom label or options might show as business, secondary, or travel, in our example we selected “JMA.” Turn on Allow Cellular Data Switching
  12. The SU Private Wireless will appear on top of your cellular plan.
  13. Now go back to Settings
  14. Tap Cellular
  15. Select the private network eSIM
  16. Select cellular data network
  17. Under APN in Cellular Data, type SU
  18. Scroll down to personal hotspot APN
  19. Under APN type SU again – this will help with smoother transitions in and out of campus coverage

If you need to turn on your JMA Network eSIM:

  1. Go to settings > cellular
  2. Tap the JMA Network eSIM
  3. Tap the toggle to turn it on
  4. Hit back and then tap “Cellular Data” at the top of your screen
  5. Make sure your screen looks like the screenshot below

Now make sure you’re getting all the benefits of the JMA Network:

  1. Go into settings > cellular and tap on “Cellular Data” located at the top of your screen.
  2. Your screen should look like this with a check mark next to the JMA Network (yours may be named something different than this screenshot) and “Data Switching” toggled on.

    Note: Data switching makes the process of leaving the SU campus and coming back smoother and quicker.
  3. If it doesn’t look like this, select the JMA Network so that a checkmark appears next to it and make sure data switching is still toggled on.
  4. When complete, the JMA Network should appear on top of your primary phone plan like the screenshot below.

Tethering

Tethering takes the private network connection from the phone and sends it to the computer using a USB cord. In a short sequence of steps, you can enable tethering through your phone using the appropriate USB cord for your computer.

  1. On your iPhone, go to Settings
  2. Tap Cellular
  3. Select the private network eSIM
  4. Select cellular data network
  5. Scroll down to personal hotspot APN
  6. Under APN put any character you want
  7. Watch the video below:
  1. Confirm you have the appropriate cord
  2. Unplug cord and plug cord back in
  3. Toggle Airplane mode on and off
  4. Make sure there are no pending updates on your phone or computer
  5. Call ITS if you are still having issues

If you need to turn on your JMA Network eSIM:

  1. Go to settings > cellular
  2. Tap the JMA Network eSIM
  3. Tap the toggle to turn it on
  4. Hit back and then tap “Cellular Data” at the top of your screen
  5. Make sure your screen looks like the screenshot below

Now make sure you’re getting all the benefits of the JMA Network:

  1. Go into settings > cellular and tap on “Cellular Data” located at the top of your screen.
  2. Your screen should look like this with a check mark next to the JMA Network (yours may be named something different than this screenshot) and “Data Switching” toggled on.

    Note: Data switching makes the process of leaving the SU campus and coming back smoother and quicker.
  3. If it doesn’t look like this, select the JMA Network so that a checkmark appears next to it and make sure data switching is still toggled on.
  4. When complete, the JMA Network should appear on top of your primary phone plan like the screenshot below.

Campus Coverage

  1. Marion Hall
  2. Kimmel Hall & Dining Center
  3. Ernie Davis Hall
  4. Carnegie Library
  5. Bowne Hall
  6. Shaffer Art Building
  7. Sims Hall
  8. Biological Research Lab
  9. Shaw Hall and Dining Center
  10. Flint Hall
  11. Day Hall
  12. Women’s Center
  13. Schine Student Center
  14. The Barnes Center At The Arch
  15. Flanagan Gym
  16. JMA Dome
  17. Graham Dining Center
  18. Oren Lyons Hall
  19. Booth Hall
  20. DellPlain Hall
  21. Boland Hall
  22. Brewster Hall
  23. Brockway
  24. Center For Science & Technology
  25. Life Sciences Complex
  26. Newhouse 1
  27. Newhouse 2
  28. Newhouse 3
  29. Eggers Hall
  30. Bird Library
  31. Falk College
  32. Hall Of Languages
  33. Haven Hall
  34. Hendrick’s Chapel
  35. Hinds Hall
  36. Lawrinson Hall
  37. Sadler Hall & Dining Center
  38. Whitman School of Management
  39. Slocum Hall
  40. Smith Hall
  41. Walnut Hall
  42. Washington Arms
  43. Watson Hall
  44. Crouse College
  45. Dineen Hall College Of Law
  46. H. B. Crouse
  47. Heroy Geology Laboratory
  48. Huntington Hall
  49. Link Hall
  50. Lyman Hall
  51. Maxwell School of Citizenship
  52. Physics Building
  53. Steele Hall
  54. Tolley Humanities Building
  55. NVRC

QR code inquiry

If you are having issues locating your QR Code or have questions about eligibility, please reach out to the ITS Service Center at 315 443 2677 or help@syr.edu.

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